​​​​David Beber, DDS​

HELLO,

I'm available for hire

 

Career Objective: Associate Dental Care Provider focused upon direct patient care.

 

Do you want to know more about me than could fit on my resume? I've assembled this website to fill in some of the gaps. I hope that it answers some of the questions that you may have about me. If you want to know more, please contact me for more information or to schedule a meeting.

 

I have been involved in direct patient care for over 30 years. I find it a rewarding experience. I enjoy working with people, taking care of them, helping them to achieve their optimum dental health goals.

 

Patients have a lot with which to contend. Besides the usual fears and trepidations over the dental health care setting and procedures, patients get to try deciphering the dental terminology, understanding their insurance, unraveling the meaning of dental procedures and dealing with the physical requirements of dental work.

 

But patients' biggest mystery today is that their dental professional tells them what they need instead of telling them what their problems are and the options to correct each problem.

 

When a new patient walks through the door, it is important to me that they are acknowledged. Most dental office staff do not do that. I always demand that my assistants greet anyone who comes into the office as soon as possible. If they are a new patient and they are expected, they must be greeted by name no matter what is happening at the time. (I recently entered a dental office for an interview and was ignored as I stood at the front desk while the receptionist finished a telephone call. She should have interrupted the phone call to greet me, then returned to complete the telephone call. The receptionist was untrained and though that is no excuse, she can't be at fault: it is her team and the owner of that business who are at fault.) I like teamwork. I like to make sure that everyone works right. But what part of my direct patient care could the receptionist be?

 

The front desk is where the patient gets her first impression. That first impression carries them through the hall into the treatment room. I want the patient to arrive feeling good about being with me. Only then will my examination and treatment recommendations be well received and accepted. I expect the receptionist or dental assistant to welcome the patient into the treatment room and introduce them to me with a brief description of their chief dental complaint. Then I repeat it to the assistant. That way, my patient knows that they have been heard.

 

What a wonderful opportunity it is to meet a new person. Our hopes are that the association become one of mutual respect and cooperation. We will be working together for a long time. Over the years, I have had a few patients who prefer to stay with me over the long haul even when their insurance changes, ending up costing them more out of pocket. They would not have stayed if they did not perceive a value added component to our relationship. They liked me enough to stay in the practice.

 

That's what I like to generate: loyalty and a happy, contented patient who will refer their friends, neighbors and relatives. And, this all begins at the first contact whether it is on the telephone or across the front desk.

 

My contacts with patients are usually chair side. That is where I “live”. I want my patients to feel comfortable in my environment. That is a foreign place for most people. I know that it is designed to fit a specific purpose and people all come to expect that but I like to do my best to re-introduce the human element by being warm and compassionate.

 

I find that when my patients relate well to me I can perform better. We (the patient, the office staff and me) are a team with the same goals and when we work well together, we work better and faster. So, when you think about it, our first objective is not providing dentistry but to deliver Customer Service with a dentistry component.